LUESA

Charlotte, NC

In partnership with Gensler

Project Type:

Government

SIZE:

110,000 Square Feet

A Customer-Centric, Collaborative Workplace

Mecklenburg County’s 110,000-square-foot headquarters for the Land Use and Environmental Services Agency (LUESA) unites multiple departments under one roof, streamlining operations and enhancing public service. Designed for efficiency, collaboration, and community engagement, the facility transforms how LUESA interacts with the public.

The four-story building features a customer-focused lobby with technology-driven service counters, ensuring a welcoming and efficient experience. The open floor plan includes collaborative neighborhoods with casual lounge clusters, private meeting rooms, and standing-height counters, fostering interaction and flexibility.

A mix of public and private zones allows for both seamless service and focused work. Strategically placed conference areas support impromptu meetings, while clearly defined activity zones cater to department needs.

With a vibrant green and blue color palette reflecting Mecklenburg County’s commitment to natural resources, this modern, functional workspace enhances productivity, improves customer engagement, and strengthens LUESA’s connection to the community.

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